FAQ
1. Before booking
How does the booking process work?
Choose your equipment or pack and your stay dates. We check availability and confirm your booking within 24 hours.
A Swikly link is then sent to you to provide your security deposit online; no charge is made.
Once the deposit is validated, your booking is definitively confirmed and we agree on the delivery time slot together.
Where do you operate?
We operate in Bordeaux, within the municipalities of Bordeaux Métropole as well as in Saint-André-de-Cubzac and its surroundings, on the Arcachon Basin, on the ocean side of Lacanau, Hourtin, Carcans, Biscarosse, Sanguinet, and in Royan and its neighboring towns.
Delivery and collection are included for Bordeaux Métropole.
A supplement of €30 is applied for the Arcachon Basin, the ocean side, and Royan.
If you are unsure about your location, contact us: we will reply to you promptly.
What are the delivery time slots?
Deliveries and collections take place within these time slots:
8am - 8pm
The specific time slot is agreed upon together after your booking is confirmed.
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2. Hygiene, safety & equipment
Is the equipment installed?
The equipment is delivered ready to use.
Installation can be performed on-site when possible.
How do you guarantee hygiene and safety?
Each piece of equipment is prepared with the greatest care between each rental:
• rigorous cleaning
• appropriate disinfection
• systematic inspection
• equipment compliant with safety standards
How is the bed linen washed?
The linen is washed with L'Arbre Vert Famille & Bébé laundry detergent — hypoallergenic, certified with the European Ecolabel, and suitable for babies' sensitive skin.
Do you offer additional equipment?
Yes. If you have a specific need, we can add or adapt certain items subject to availability.
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3. Payment & bank card imprint
Is a deposit required?
A bank card imprint of €150 to €300, depending on the pack and items booked, is taken before delivery via Swikly.
It is not debited and is automatically released after the equipment is returned.
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4. Professionals & specific requests
Do you offer solutions for professionals or groups?
Yes. We support concierge services, agencies, hotels, event organizers, and groups with specific needs.
We can prepare several packs, adapt equipment, and organize coordinated deliveries according to your constraints.
Contact us for a tailored request.
