1. Before booking
How does a booking work?
Choose your equipment or package and your stay dates. We will check availability and confirm your booking within 24 hours.
A Swikly link will then be sent to you to deposit your security deposit online; no amount is debited.
Once the security deposit is validated, your booking is definitively confirmed, and we will agree on a delivery slot together.
Where do you operate?
We operate in Bordeaux, in the municipalities of Bordeaux Métropole, as well as in Saint-André-de-Cubzac and its surroundings, on the Arcachon Basin, the ocean side of Lacanau, Hourtin, Carcans, Biscarosse, Sanguinet, and in Royan and its neighboring towns.
Delivery and collection are included for Bordeaux Métropole.
A supplement of €30 applies for the Arcachon Basin, the ocean side, and Royan.
If you are unsure about your location, please contact us: we will respond quickly.
What are the delivery slots?
Deliveries and collections are made during slots:
8 am - 8 pm
The precise slot is agreed upon together after your booking confirmation.
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2. Hygiene, safety & equipment
Is the equipment installed?
The equipment is delivered ready for use.
Installation can be done on-site when possible.
How do you guarantee hygiene and safety?
Each piece of equipment is prepared with the utmost care between each rental:
• thorough cleaning
• appropriate disinfection
• systematic inspection
• equipment compliant with safety standards
How is the bed linen washed?
The linen is washed with L'Arbre Vert Famille & Bébé detergent — hypoallergenic, certified European Ecolabel, and suitable for babies' sensitive skin.
Do you offer additional equipment?
Yes. If you have a specific need, we can add or adapt certain elements depending on availability.
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3. Payment & bank imprint
Is a security deposit required?
A bank imprint of €150 to €300, depending on the package and items booked, is taken via Swikly before delivery.
It is not debited and is automatically released after the return of the equipment.
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4. Professionals & specific requests
Do you offer solutions for professionals or groups?
Yes. We support concierges, agencies, hotels, event organizers, and groups with specific needs.
We can prepare several packages, adapt equipment, and organize coordinated deliveries according to your constraints.
Contact us for a customized request.
