1. Before booking
How does a booking work?
Choose your equipment or package and your stay dates. We check availability and confirm your booking within 24 hours.
A Swikly link is then sent to you to place your security deposit online; no debit is made.
Once the deposit is validated, your booking is definitively confirmed, and we will arrange a delivery slot together.
Where do you operate?
We operate in Bordeaux, in the municipalities of Bordeaux Métropole, as well as in Saint-André-de-Cubzac and its surroundings, on the Arcachon Basin, on the ocean side (Lacanau, Hourtin, Carcans, Biscarosse, Sanguinet), and in Royan and its neighboring towns.
Delivery and collection are included for Bordeaux Métropole.
A supplement of €30 applies for the Arcachon Basin, Lacanau and surroundings, Biscarosse, and Royan.
If you are unsure about your location, contact us: we will respond quickly.
What are the delivery slots?
Deliveries and collections are made during slots:
8 AM - 8 PM
The precise slot is agreed upon together after your booking confirmation.
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2. Hygiene, safety & equipment
Is the equipment installed?
The equipment is delivered ready for use.
Installation can be carried out on site when possible.
How do you guarantee hygiene and safety?
Each piece of equipment is prepared with the utmost care between each rental:
• thorough cleaning
• appropriate disinfection
• systematic inspection
• equipment compliant with safety standards
How is the bed linen washed?
The linen is washed with L'Arbre Vert Famille & Bébé detergent — hypoallergenic, certified European Ecolabel, and suitable for babies' sensitive skin.
Do you offer additional equipment?
Yes. If you have a specific need, we can add or adapt certain items subject to availability.
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3. Payment & bank pre-authorization
Is a security deposit required?
A bank pre-authorization of €150 to €300, depending on the package and items booked, is taken before delivery via Swikly.
It is not debited and is automatically released after the equipment is returned.
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4. Professionals & specific requests
Do you offer solutions for professionals or groups?
Yes. We support concierge services, agencies, hotels, event organizers, and groups with specific needs.
We can prepare multiple packages, adapt equipment, and organize coordinated deliveries according to your constraints.
Contact us for a customized request.
